TERMS & CONDITIONS - WEDDING/EVENTS

Booking

To book your wedding/event, we need at least 1 month notice.

Deposit

To secure our services and reserve your date, a 50% non-refundable deposit is required and considered your compliance with this contract. This deposit will goes toward your wedding flowers but it is non-refundable should you cancel for any reason at any time.

Payment

Balance is payable at least 3 weeks prior to your event date. If your booking is confirmed within 3 weeks to your event date, a full payment is required. Payment is preferred via bank transfer and please contact us for other payment methods.

Using your name and event date (First Name Last Name_YYYYMMDD), payment could be made via:-

(i)  Direct Bank Transfer   (preferred method)

Account Name: Hello Darling Flower

BSB Number: 306-065

Account Number: 0622078

Bank Name: Bank West

 

(ii) Credit or Debit Card via PayPal

If this is your preferred method, please note that an additional of 2.5% of the total amount will be charged. Please contact us hellodarlingflower@gmail.com for this payment method.

Alterations

We will do our best to accommodate your changing needs. Any changes made less than 4 weeks before the event cannot be guaranteed. All elements of the order are adjustable up until then. If your event date changes, we may not be able to accommodate date changes due to other prior commitments. 

Substitutions

Due to season and weather conditions, we cannot guarantee the availablity of specific flowers. We will try our best to accommodate your request but if not, suitable substitutes with equivalent value and design will be suggested accordingly.

Cancellation

In a case where your event is cancelled/postponed, Hello Darling Flower require a minimum of 30 days’ notice from the client via email. On cancellation of the event, client will receive the refund of the balance of the payment made to Hello Darling Flower except for the non-refundable deposit. The deposit paid cannot be refunded. However, it is exchangeable for other flowers/service within 1 year.